Practical tips to prepare including entry and visa requirements, customs and travel essentials.
Will my customers require a visa to enter Australia?
Yes, all visitors (except those from New Zealand) require a visa, which needs to be obtained prior to arrival in Australia. The Australian Government Department of Home Affairs website contains a visa wizard that customers can complete to determine their eligibility. There are several visas available including a short-term holiday visas and working holiday visas. The Visa Information fact sheet contains more information.
Where can I find information on the Working Holiday Visa (WHV)?
The Working Holiday Maker program is available to travellers aged 18-30 years from a number of eligible countries. It generally allows young travellers the opportunity to have an extended holiday in Australia and earn money through short-term employment. It is vitally important that visitors arrive in Australia with the correct visa. For more information visit the Australian Government Department of Home Affairs website and the Working Holiday Visa fact sheet.
What can I do if an Australian Electronic Travel Authority (ETA) application has not been approved?
If the ETA application has not been approved, please go to www.malaysia.highcommission.gov.au/klpr/ETA.html. Follow the instructions provided on the website on how to resubmit the application with additional supporting documents. The processing time is approximately 2 weeks. Applications that do not include the complete additional supporting documents required will experience delays or be finalised on the basis of information available. Please read the ETA fact sheet for more information.
For general visa enquiries (not relating to pending ETA applications), please contact the Australian Visa Application Centre (AVAC) – Website: www.vfsglobal.com/australia/malaysia; Email: email@example.com; Phone: +603 2166 6550
Updated 7 August 2019: Please note - due to increased demand, the processing time for ETA applications lodged by email is three weeks.
What is the electrical voltage in Australia, and will I need an adapter?
The electrical voltage is 240 volts, and most visitors will require an electrical adapter for their hairdryers and device chargers.
Where can I find a list of national/public and school holidays?
School holiday periods are very busy periods for domestic travel in Australia. School holidays vary between each State & Territory. Public/national holidays are also busy periods. The Australia Government site provides a run down on the current and next year's school term dates for Australia's state and territory government schools.
What currency is used in Australia?
Australia's currency is the Australian Dollar (AUD). $1 = 100 cents. Notes come in $100, $50, $20, $10 and $5 denominations.
What is the legal age to consume alcohol in Australia?
The legal age to consume alcohol in Australia is 18 years.
Can my customers take their medication into Australia?
Travellers are permitted to bring no more than three months supply of prescribed medicines into Australia. The medicines should be declared on arrival, in the original packaging and accompanied by a doctor's prescription. There may be restrictions on this, so it is best to refer your customer to the Australian Government Department of Home Affairs website, and the Customs and Quarantine fact sheet.
Do my customers require vaccinations to enter Australia?
No, unless they have visited a country infected by yellow fever within six days of arrival. The Australian Government Department of Home Affairs website has more information.
Are there any limits on taking cigarettes/tobacco into Australia?
Yes. Visitors can only bring 25 cigarettes or 25 grams of cigars/tobacco products into Australia. The Customs and Quarantine fact sheet has more information.
Can my customers take food into Australia?
There are very tight quarantine restrictions in place and Australian authorities take this extremely seriously. Luggage will usually be scanned on arrival, and food items will typically be confiscated. It is best that visitors do not bring food items into Australia. The Australian Government Department of Home Affairs website has more information.